Refund & Cancellation Policy

Effective Date: 01 July 2026

Welcome to SLPE Holidays ("Website"), operated by SLPE INFOTECH PRIVATE LIMITED ("Company", "we", "our", or "us"). This Refund & Cancellation Policy explains the terms applicable to cancellations and refunds for bookings made through our platform.

1. General

SLPE Holidays acts as a travel booking platform for flights, hotels, holiday packages, buses, and other travel-related services. Refunds and cancellations are subject to the policies of the respective airlines, hotels, transport operators, and service providers.

2. Booking Cancellation

• Customers may request cancellation according to the cancellation rules applicable to the selected travel service.
• Some bookings may be non-refundable or partially refundable depending on the supplier's policy.
• Convenience fees, payment gateway charges, taxes, and service charges are generally non-refundable unless required by applicable law.

3. Flight Ticket Cancellation

• Flight ticket cancellations are governed by the airline's cancellation policy.
• Airline cancellation charges, fare rules, and applicable service fees will be deducted before processing any refund.
• Refund eligibility depends entirely on the airline's approval.

4. Hotel Cancellation

• Hotel bookings are subject to the cancellation policy selected at the time of booking.
• Non-refundable hotel bookings cannot be cancelled for a refund.
• Refunds, if applicable, will be processed after confirmation from the hotel.

5. Holiday Package Cancellation

For holiday packages:

• Cancellation charges may vary depending on the travel date and supplier policy.
• Any non-refundable component such as flights, hotels, visas, permits, or activities will be deducted.
• Service charges paid to SLPE Holidays are generally non-refundable.

6. Supplier Cancellation

If a booking is cancelled by the airline, hotel, transport operator, or other travel supplier:

• Refunds will be processed only after we receive the refund from the supplier.
• The amount refunded will be subject to the supplier's refund policy.

7. Failed Transactions

If your bank account is debited but your booking is not confirmed:

• Please contact our support team with your transaction details.
• If the payment is successfully received without confirmation of the booking, the amount will either be refunded or used to complete the booking after verification.
• Refunds for failed transactions are generally processed within 7 to 21 working days, depending on the payment gateway and banking network. 

8. Refund Processing Time

Approved refunds are generally processed within:

• UPI: 3–7 working days
• Debit/Credit Cards: 7–14 working days
• Net Banking: 5–10 working days

Actual credit timelines depend on your bank or payment provider.

9. No Show

If a customer fails to travel, check in, or utilize the booked service without prior cancellation, it will be treated as a No Show. Refund eligibility will be determined solely by the service provider's policy.

10. Force Majeure

SLPE Holidays shall not be liable for cancellations or losses arising due to circumstances beyond our control, including but not limited to:

• Natural disasters
• Government restrictions
• Pandemics
• War or civil unrest
• Airline operational issues
• Weather conditions

Refunds, if any, will be governed by the respective supplier's policies.

11. Contact Us

For cancellation or refund assistance, please contact:

SLPE INFOTECH PRIVATE LIMITED

Website: https://holidays.slpe.in/

Email: support@slpe.in